ck3e Privacy Policy — Your Information Is Fully Protected

ck3e ("we", "us", or "the Casino") is an online gaming and betting platform operated for players in Bangladesh. By accessing or registering on our website ck3e.cam, you are considered to have given your consent to this privacy policy.

The purpose of this privacy policy is to clearly inform you about what types of information we collect from you, how that information is used, with whom it may be shared, and what measures we take to protect your information. We believe that transparency in data protection is the foundation of a trusted relationship.

1 Types of Information We Collect

We collect two types of information from you, as described below:

a) Information you provide directly:

• Full name and date of birth
• Email address
• Banking and payment information (bKash, Nagad, Rocket, or bank account number)
• National ID card or passport information for identity verification (KYC)
• Username and password created at registration
• Messages you send via live chat or email

b) Automatically collected information:

• IP address and device information
• Browser type and operating system
• Your activity on the website and game history
• Information collected through cookies and similar tracking technologies
• Transaction date, time, and amount

2 Purposes for Using Information

We use the information we collect for the legitimate purposes described below:

• Account management: To create, verify, and maintain your account.
• Payment processing: To complete deposit and withdrawal transactions.
• Security and fraud prevention: To ensure account security and detect suspicious activity.
• Legal compliance: To meet applicable legal obligations.
• Customer support: To resolve your questions and complaints.
• Platform improvement: To improve service quality and develop new features.
• Responsible gaming: To identify problematic gaming patterns and provide necessary support.
• Communications: To send important updates, security notices, or promotional offers (with your consent only).

3 Information Sharing and Disclosure

ck3e does not sell your personal information to third parties. However, information may be shared in the limited circumstances below:

• Payment service providers: With financial institutions designated for bKash, Nagad, Rocket, and bank transfers — only the information necessary to complete the transaction.
• Game software providers: With providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi — minimum information required to operate gaming services.
• Technology service providers: With cloud and cybersecurity firms necessary for platform operations.
• Law enforcement agencies: When required under a court order or applicable law.
• Fraud investigation agencies: To prevent money laundering and ensure financial security.

4 Cookie Policy

When you visit ck3e.cam, our servers automatically use cookies. Cookies are small data files stored in your browser.

We use three types of cookies:

• Essential cookies: Essential for maintaining the core functionality of the website. These cannot be disabled.
• Functionality cookies: To remember your preferences and settings, such as language preference.
• Analytics cookies: To analyze website usage and improve service quality.

You can disable cookies through your browser settings, but this may limit some functionality of the website.

5 Data Retention and Security

We follow the highest industry standards to ensure the security of your personal information:

• SSL/TLS encryption: All data transmissions are protected by 256-bit SSL encryption.
• Encrypted storage: Stored sensitive information is kept in an encrypted format.
• Access controls: Only authorized personnel can access your information.
• Regular security audits: Our systems undergo regular security audits.
• Two-factor authentication (2FA): An additional verification layer for account protection.

Data retention period: Information is retained for as long as your account is active and for as long as required to meet legal obligations. Financial transaction records are generally kept for up to 5 years.

6 Your Rights

You have the following rights regarding your personal information and we respect them:

• Right of access: The right to request a copy of the information we hold about you.
• Right to rectification: The right to request correction of incomplete or inaccurate information.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Right to data portability: The right to receive your information in a structured format where applicable.
• Right to object: The right to object to the use of your information for specific purposes.
• Right to withdraw consent: The right to withdraw previously given consent at any time.

To exercise any of the above rights, please contact our support team via live chat or email.

7 Third-Party Links and Services

Our platform may include services from third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft). These third parties have their own privacy policies and we have no control over your activity on their platforms.

We recommend that you read the privacy policy of any third-party service before using it.

8 Protection of Children and Minors

ck3e strictly prohibits use of the platform by anyone under 21 years of age. We do not knowingly collect any information from minors. If it comes to our attention that information has been collected from a minor, we will immediately close the relevant account and delete the information.

If you believe a minor has created an account, please contact us.

9 International Data Transfers

Some of your information may be transferred to international servers for the purpose of operating gaming services. In such cases we ensure that:

• Transferred information is covered by adequate protection measures.
• Relevant agreements include data protection terms.
• Only necessary information is transferred.

10 Marketing Communications

With your consent, we may send emails about promotional offers, bonus updates, and new platform features. Every marketing email will include an option to unsubscribe.

Even if you opt out of marketing communications, you will continue to receive important service-related notices (such as account security alerts and transaction confirmations).

11 Changes to This Policy

ck3e reserves the right to change or update this privacy policy at any time. For significant changes, we will:

• Post a clear notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continuing to use the platform after a revised policy is published will be considered your agreement to the new policy. We therefore recommend reviewing this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: Support available in Bengali 24/7
• Email: [email protected]

We generally aim to respond to your request within business days. For complex requests, it may take up to 30 business days.